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Online Stores Operations Agency
We offer a service that acts on the behalf of our clients and manages their online store operations, including sales,
marketing, B2C logistics, customer service, and post-sales processing, in the US.
Service Overview
Sales & Revenue go to our clients' US corporation
Operated by the customer, warehouse designated by the customer (using 3PL)
Gurum Digital plans and runs marketing campaigns in accordance with client directives, and claims actual
expenses to the client
Marketing - Marketing plan, execution, execution in advance by Gurum Digital, and actual cost sharing with clients
Sales and Profit Distribution - Profit Sharing after all expenses are settled
PROCESS
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Online Shopping Mall
• Leverage Gurum Digital Sales Channel
Product listings & detailed descriptions
• Product descriptions tailored to the US audience and target consumers
• SEO (Keyword Optimization)
• Product page optimization
• Product image resizing
Marketing (Promo, Event)
• Identify target consumers, then plan promotional events
and advertise in accordance to consumer characteristics
to better permeate the market
• CPC Ads – Keyword Search Ads, CPC Bidding Ads
• Press Release & Email Marketing
• Influencer, Blogger & Reviewer Marketing
Warehouse and online store inventory sync and management
• Provide SCM (Supply Chain Mgmt.) report including forecast
& inventory report
• Provide SCM (supply Chain Mgmt.) Inventory & Forecast
• Realtime Update & Tracking
Customer Support
• Customer Inquiry Response within 24 hours
• Customer history management by Online Platform
• RMA Policy - Delivery, Return, Refund & Post Sales Support
Report (Weekly, Monthly, Quarterly, Yearly)
• Sales Performance Report for Promo & Event
• Paid Ads analysis Report
• Inventory and Forecast Report
• RMA (C/S) Report
Advantages/disadvantages comparison
Pro
• US branch office revenue reconciliation with HQ
in Korea
• Accumulated know-hows in corporate branch
management through various projects
• Experience with growing a company from the ground
up -- experience that comes from our very own
ventures
• Efficiently operates and manages client corporations
with minimal operating costs
Con
• Costs to set up a branch office
• Operation costs and extra resources
• Costs to manage warehouse & inventory
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